Frequently Asked Questions

General Information

  • We’re a full spectrum doula and nanny agency dedicated to helping families thrive during the early stages of parenthood and beyond. Whether you need an extra set of hands or a trusted companion on your parenting journey, we’ve here to support you every step of the way.

  •  We specialize in doula support and nanny placement services. From expert newborn care and emotional support to matching you with the perfect nanny, we’re here to make your parenting journey smoother and more enjoyable.

  • We’re based in the heart of North Carolina’s Research Triangle Park area, but we proudly serve surrounding communities as well.

  • We work with all kinds of families—new parents, experienced parents, adoptive families, surrogate families, single parents and everyone in between. If you have a family, we’re here to support you.

  •  We’re more than just an agency—we’re a family-focused, heart-centered business that genuinely cares about your journey. From personalized nanny placements to nurturing postpartum support, we tailor everything to your family’s unique needs. Our mission is to make your life easier and your home happier.

  • Absolutely! Your family’s safety and peace of mind are our top priorities. We adhere to the highest professional standards and are fully insured and licensed.

Birth & Postpartum Doula Support

  • A birth doula is basically your labor-day superhero—cape optional. They’re there to cheer you on, ease discomfort, help you understand your options, and make sure you feel supported and uplifted from the first contraction to the first cuddle.

  • No two births are the same, but your doula shows up ready for your journey. They might massage your back, help you find a better position, keep you hydrated, advocate for your preferences, or simply be the steady voice reminding you, “You’re doing it.” (And yes, it feels like having superpowers in the room.)

  •  A postpartum doula is like a magical fairy godmother (without the wand). They provide emotional, physical, and practical support to help you navigate life with a newborn.

  • Every day is tailored to your family’s needs. This could include baby care, light household chores, meal prep, or simply holding your baby so you can enjoy a nap or shower. (Yes, it’s as amazing as it sounds!)

  • Absolutely! We’ll care for your baby overnight so you can get some much-needed rest. You’ll wake up refreshed while we handle the nighttime routine.

  • As long as you need! Whether it’s a few weeks or several months, we’re here to support your journey every step of the way.

  • We sure do! We’re proud partners with CARROT and Maven, and we’ll take care of all the paperwork to make accessing your benefits simple and stress-free.

  • Leave it to us! We’ll manage all the details so you can focus on bonding with your baby and enjoying these precious moments.

Nanny Services

  • All of the above! Whether you need full-time care, part-time support, live-in care or even on-call sick care, we’ve got you covered.

  • We have a thorough screening process, including background checks (yearly), reference checks, and in-depth interviews, to ensure your nanny is highly qualified and trustworthy.

  • Absolutely! Life happens, and we’re here to provide dependable care when you need it most.

  • Key details like hours, pay, duties, and expectations. Don’t worry—we’ll walk you through the process to make it seamless and stress-free.

  • Yes, but it depends on the nanny and the agreement. Most nannies focus on child-related tasks, and many are happy to assist with light household duties as well.

Hiring Process

  • Reach out to us through our website or give us a call, and we’ll guide you through every step of the process.

  • We take the time to understand your family’s unique needs, personality, and preferences to find the perfect match. It’s like matchmaking—but for exceptional family care.

  •  Of course! Your comfort and trust are our priorities, so interviews are a key part of the process.

  • It varies, but we work diligently to find your ideal fit. Most families are matched within a few weeks.

  • No problem! If the fit isn’t right, we’ll work with you to find someone who better suits your needs.

Payment & Policies

  • Our rates vary depending on the services and hours you need. Reach out to us, and we’ll provide a personalized quote tailored to your family.

  • We make it easy! We’ll set up a secure and straightforward payment plan that suits your needs. We also accept PayPal, Zelle and checks for added convenience.

  • Depending on the service type, there are possible additional fees. Any additional fees (such as; weekend rates, holiday rates and hazard fees) are clearly outlined in our contract.

Special Situations

  • Absolutely! Our experienced caregivers are trained and ready to support families with special needs, ensuring compassionate and personalized care. Various caregivers are also able to work with CAP-C payments allowing parents to utilize respite care funds!

  • Yes, we do! Whether you have twins, triplets, or more, our team has the expertise to manage the unique dynamics of caring for multiples.

  • We’ve got you covered! We’ll act quickly to find a temporary replacement so your family’s routine stays on track. In some situations, we might not be able to find a temporary replacement-but we will try our absolute hardest to!

  • Yes! Our As-Needed Nanny service specializes in providing reliable care, even at the last minute.

Additional Services

  • Not at the moment, but stay tuned! We’re always exploring new ways to expand our services and support families even more.

  •  Yes! Every family’s journey is unique, and we’re here to help. Our team is happy to complete any additional background requirements as well!

  • Yes! Our postpartum doulas are trained to assist with both. But, if any needs are out of our team's scope of work, we have recommendations and other resources to share with your family such as our sleep education!

  • Absolutely! We embrace diversity and are committed to meeting the unique needs of families from all cultural and linguistic backgrounds.

Contact & Support

  •  Send us a message through our website, email us, or give us a call/text. We’d love to hear from you!

  •  Head to our website to book a consultation or contact us directly.

  • Office hours…Nope! We work with families and aim to be available 24/7!

  •  Yes, please! Your feedback helps us grow and lets other families know they’re in good hands.